Contact us about benefits

How to contact us about your benefits.

Check if any of the contact options below apply to your benefit issue. For all other help and advice contact the benefits team.

Your benefits account

If you have an account, you can contact us using My Account.

My Account

Eviction, court action and arrears

If you are at risk of court action or eviction, or behind with rent or Council Tax payments call us straight away or fill out this emergency contact form.

Emergency contact form

Make a benefit payment 

If you have been sent an overpayment invoice and you want to make a payment you can do this online.

Pay online

Contact customer services: benefits

Office hours
Monday to Tuesday 9am to 5pm
Wednesday 10am to 5pm
Thursday to Friday 9am to 5pm
Saturday to Sunday Closed
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