Appeal a Housing Benefit decision

You can appeal if you're not happy with the decision made from your Housing Benefit claim.

You have a right to:

  • ask us to explain or change a decision
  • appeal against a decision

You can complete the online form in My Account.

Start now

or you can write to us.

See Appeal a benefit decision on GOV.UK for full details.

Appeals must be made in writing within 1 month of the date of our decision. 

If you want to appeal you must tell us:

  • what you disagree with or would like explained
  • why you disagree

If you ask us to change a Housing Benefit decision, but we choose not to, you can still appeal against the decision.

Benefits: appeals
Office hours
Monday to Tuesday 9am to 5am
Wednesday 10am to 5am
Thursday to Friday 9am to 5am
Saturday to Sunday Closed