What to do in an emergency

Where to find news, who to call, what to do in an emergency and what to do if you're evacuated.

Where to find news

You can get up to date information during an emergency through: 

Who to call 

If you're experiencing or know about an emergency: 

  • dial 999 if it's life-threatening
  • contact the emergency planning and resilience team
  • contact us out of hours on 020 8489 0000 

What to do

In an emergency: 

  • remain calm, think before acting, try to reassure others
  • do not put yourself or others in danger 
  • follow advice from emergency services
  • check for injuries, help yourself before you help others
  • let your loved ones know if you are safe and well 
  • if you are not involved in the incident but think you are in danger, in most cases the advice is to go home, stay inside and follow the latest news for information 

If you are evacuated 

In an evacuation: 

Contact Customer Services: major emergencies