Change your appointment
If you want to change your appointment, there's no charge provided you give us more than 2 working days' notice.
Please contact us to arrange this.
Cancel all visits
We'll refund the cost of treatment, less a £23 administration fee, if you:
- cancel all treatments
- do not want to rebook
- give more than 2 working days’ notice
Refunds
You can ask for a refund (less cancellation charges) if:
- the pest control officer arrived at your premises but could not do the treatment, for example there was no one in
- you cancelled the appointment without giving at least 2 working days’ notice
The following cancellation charges apply:
| Pest | Domestic | Concession (discounted) |
|---|---|---|
| Bed bugs | £165 | £99 |
| Clothes/textile moths | £169.40 | £169.40 |
| Cockroaches | £76.66 | £46 |
| Fleas | £97.50 | £58.50 |
| Food pests (weevils, beetles, moths) | £169.40 | £169.40 |
| Mice | £58.33 | £35 |
| Pharaoh ants | £69.33 | £41.66 |
| Rats | £58.33 | £35 |
| Squirrels | £60.66 | £60.66 |
| Wasps nest | £96 | £96 |
| Wasps nest additional | £52.80 | £52.80 |
These cancellation charges are for each missed or cancelled appointment.