Broken lifts
The response time to a breakdown during the normal working hours, is within 3 hours and during out of hours within 4 hours.
Most times we get the lift working again on the first visit. If the repair requires additional work, our contractors have up to 5 working days to complete the repair unless major components require replacement.
Whenever the lift has been shut down awaiting parts or further technical assistance, the council will provide and display a suitable notice at the ground floor entrance to such lift to indicate that the lift is not available for service, that the contractor is aware of the situation and shall provide an estimated date for return to service.
If someone is trapped in a lift
If a person becomes trapped in a lift, the trapped person(s) should follow the instructions on the action notice displayed in the lift car. The communication system is linked to the lift maintenance company directly.
If the occupants of the lift car are in distress or require immediate assistance, you should call the emergency services.
Use the lift auto dialler alarm button (emergency telephone with lift alarm button) to speak to someone who can help you or press the alarm button. You can also call us on 020 8489 5611.
The response time for lift trappings is 1 hour.
Availability and servicing
There are always two available lifts for high rise buildings. If one lift is out of service the other lift can be used by the residents. It is very unlikely that both lifts will be out service for over 24 hours unless there is a building main supply power failure. If this happens we will be providing help for people with disabilities if necessary.
All passenger lifts servicing and inspection is carried monthly (12 visits per year) by our lift contractors.