Kwest Research is carrying out telephone interviews with residents on behalf of Haringey’s housing services to collect the tenant satisfaction measures for the Regulator of Social Housing.
The Regulator of Social Housing requires all social landlords to collect data for the tenant satisfaction measures and publish these annually. The tenant satisfaction measures are intended to provide clear, visible and comparable information for residents on landlord performance.
Kwest will undertake telephone interviews each month from November 2024 onwards to collect information for the 24/25 survey and will also carry out monthly surveys for future years. Each interview takes approximately 10 minutes.
The findings of the survey will be used by housing services to understand residents’ satisfaction with us and their neighbourhood, and these will also be submitted to the Regulator of Social Housing.
We publish the results of the TSMs annually and the regulator also publishes these alongside the results from other social housing providers.
If you have any queries regarding the survey, please email the transformation portfolio manager for housing. They will answer any questions that you have on this.