Contact the Ombudsman

Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman (LGSCO) independently investigates complaints about local authorities.

You can contact the LGSCO while a complaint is going through the complaints process for advice and to help you find a resolution.

The LGSCO can investigate:

• individual complaints about councils
• all adult social care providers (including care homes and home care agencies)
• some other public service organisations

If they decide to investigate, they look at whether organisations have made decisions the right way.

Local Government and Social Care Ombudsman website.

Housing Ombudsman service

Residents and landlords can contact the Housing Ombudsman service while a complaint is going through the complaints process, for advice and to help you find a resolution.

While it cannot make a formal decision on a case without our final decision as a landlord, it can provide you with information and advice at any time.

Download a Housing Ombudsman contact poster.

Visit the residents' section of the Housing Ombudsman website.

See a copy of our current self-assessment:

Housing Ombudsman self-assessment June 2024 (PDF, 20 page(s), 267.95 KB).