Feedback policy How we deal with complaints and other feedback. Damp and mould policy How we will address damp, mould and condensation in our housing stock. Debt management and disconnection policy: heat supply How we help tenants reduce heating charges. Mutual exchange policy How we manage mutual exchange requests. Rent setting policy How we determine rent for council-owned homes. Heat tariff setting policy How we calculate tariffs for metered heating services. Safeguarding council tenants and leaseholders policy Preventing abuse and neglect of children and vulnerable adults living in council housing stock. Responsive repairs policy What tenants can expect from our repairs service and how we will deliver it. Vulnerable council tenants and leaseholders policy How we support vulnerable residents living our housing stock. Income collection policy How we manage our housing income collection effectively. Arrears policy How we will minimise rent and service charge arrears. Repairs service standards The repairs standards we work to, code of conduct.
Safeguarding council tenants and leaseholders policy Preventing abuse and neglect of children and vulnerable adults living in council housing stock.
Responsive repairs policy What tenants can expect from our repairs service and how we will deliver it.
Vulnerable council tenants and leaseholders policy How we support vulnerable residents living our housing stock.
