This policy sets out how we will:
- ensure that tenants can easily and quickly report repairs and maintenance issues
- ensure that leaseholders can easily and quickly report communal repairs
- clearly communicate timescales to tenants for the completion of repairs, maintenance and planned improvements to their homes and take appropriate steps to deliver them
- ensure that the delivery of our repairs, maintenance and planned improvements to homes and communal areas is informed by the needs of tenants, carried out to a good standard and provides value for money
- use data from our records on stock condition to inform the provision of good quality, well maintained and safe homes for tenants