Tell us if you can't pay your Council Tax

Before we start any formal process to recover any unpaid Council Tax, we encourage you to contact us to see what we can do to help.

There are a number of ways we can help, including:

Contact customer services: Council Tax

Phone

Contact us
Before we start any formal process to recover any unpaid Council Tax, we encourage you to contact us to see what we can do to help.
Reminders and final notices
If you do not pay a Council Tax instalment, we will first send you either a payment reminder or a final notice letter.
Issuing a summons
If you still have not paid, we will next issue you with a summons to pay.
Issuing a liability order
If you are summoned to appear in court, and you have still not paid, we will seek to have a liability order granted by the court. This allows us to start recovering your debt.
How we recover debts
The last stage involves us starting the process to recover your debt. This may include passing your debt to an enforcement agency and taking payments from your wages.