Buy, book or cancel visitor permits

You can watch a video on how to buy permits and book visitor parking. 

Visitor parking permits are virtual, which means you will not get a paper permit to display in your vehicle. Our enforcement officers scan licence plates and check them against permit records.

How to buy standard and concessionary visitor permits

1. Log in to your parking account.  
2. Under ‘Visitor parking’, click ‘Buy visitor permits’. 
3. Under ‘Actions’ for the visitor permit you want to buy, click ‘Buy now’. 
4. Enter the number of visitor permits you want to buy. 
5. Accept the terms and conditions. 
6. Click ‘Buy now’ and pay for your permits. 

You can now book (activate) visitor parking. 

Book (activate) visitor parking 

1. Log in to your parking account.
2. Under ‘Visitor parking’, click ‘Book (activate) visitor parking. 
3. Under ‘Actions’, select ‘Book’. 
4. Enter the number of permits you want to use. For hourly permits, enter the number of hours you want to book. 
5. Enter the day and/or time you want the parking to start from and the vehicle registration of the vehicle the permit is for. 
6. Click ‘Book’. 

To see your booked visitor parking, go to ‘Visitor parking’ and click ‘View or change booked visitor parking’. 

Cancel (deactivate) visitor parking 

If you no longer need your visitor parking, you can cancel it before it starts and use it another time.  

1. Log in to your parking account.
2. Under ‘Visitor parking’, click ‘View or change booked visitor parking’. 
3. Under ‘Actions’ for the parking you want to cancel, select ‘Cancel visitor parking’. 
4. Click ‘Cancel visitor parking’ to confirm.