Potholes and road damage

If part of the road's surface has broken up and fallen through, you can report it to us.

Report logged in

Use My Account to log in and get updates on the progress of your issue.

My Account

Report as a guest

Use our online form to report anonymously. You will not be updated on progress if you use the online form.

Report now

What we do

Once your report is received, we aim to assess the pothole:

• within 10 working days
• within 2 hours if the defect is notified as an emergency

After assessing the pothole, we will:

• repair dangerous or serious potholes within 24 hours to 7 days
• repair non-serious potholes within 28 working days – however, this depends on the resources that are available and it may take longer

Suspected damage to your vehicle

If you think your vehicle has been damaged because of a pothole, you can request a claim form by emailing the insurance team.

You can also write to the insurance team to request a form by post.