Report problems with a street or road

Report a problem on a street or road, report an emergency on a road, if there's a danger on the road.

Walls and fences

We are responsible for maintaining and repairing walls:

  • that support the structure of a road – known as 'highway retaining walls'
  • on bridges
  • that provide a safety barrier – for example, if there's a steep drop at the other side of a wall

You can contact us to report a wall or fence that needs repair and is causing a problem on the road or street.

Contact customer services: highways
Out of hours
Office hours
Monday to Tuesday 9am to 5pm, 5pm to 8am
Wednesday 10am to 5pm, 5pm to 8am
Thursday to Friday 9am to 5pm, 5pm to 8am
Saturday to Sunday 8am to 8am